I already know how to do a bunch of stuff. Can I start in Level 2?
No. Everyone starts our parkour program in one of our Foundations classes.
Can I go to open gym even if I’m not taking classes?
Yes. You can use any of our punchcards or any of our monthly memberships to attend open-gym only.
Is open gym included in the price of a class?
No. Open-gym sessions are separate from classes.
What if I just want to come to check it out?
You have several options:
Single-visit open-gym session – If you just want to see what a parkour gym is all about and play around on your own, sign up for a single-visit open-gym session.
Free Trial class – If you don’t know whether parkour is your thing, but you’d like to give it a try, sign up for a Free Trial class.
Spectator Pass – Maybe you aren’t quite ready to try it, but you want to see what happens in a parkour class. Or maybe you have family members or friends who would be interested, but you want to check it out first. If so, sign up for a free Spectator Pass
How much does it cost?
That depends on how often you want to come. Our single-visit rates are $20 for a class and $15 for an open-gym session, but students can lower their cost per visit significantly by purchasing a punchcard or a monthly membership. See About Our Pricing.
Do I have to register online or can I just come and pay at the door?
We do need everyone to register online, but you only have to go through the signup process once. That gets a profile created for you in our system and gets our required waiver signed. After the first time, you simply log in and handle financial or scheduling matters.
Can I bring a friend?
Absolutely! Just make sure that your friend goes online and signs up ahead of time. If the friend is under 18, we need their parent or guardian to sign up to create their own family’s profile on our website and to provide us with a valid waiver. Please do not add a friend to your family and try to sign the waiver for them; this causes serious administrative and legal issues.
Do you offer birthday parties?
Yes! Take a look at our Birthday Parties page.
Do I need a reservation for my class?
Yes. We ask that you reserve a class slot as soon as you decide to come, even if it’s an hour before. Just log in, click Calendar to move to that page (or on the My Profile page, click on Reservations, then click on Reserve Class Times to bring up the Calendar page), click on the class you want to attend, and then click Reserve. If there aren’t any reservations for a particular class, there may not be a coach available to conduct the class. So make sure you reserve at least an hour before the class start time. Also, if a class is full and you don’t have a reservation, you may not be able to attend.
What if I need to cancel a reservation?
Just go through the same steps as when you reserved your class slot and you’ll see the option to cancel. The sooner you cancel, the better, so our coaches can make adjustments accordingly.
Can I drop kids off or do I need to stay?
You do not need to stay, provided that you return by the time the class or open-gym session is scheduled to end. Also, you always should have your photo ID with you when picking up a child, in case our staff does not recognize you.
When can I start?
You can start any of our classes at any time.
What’s the difference between outdoor and indoor classes?
The main differences are that outdoor classes are subject to cancellation for bad weather and outdoor classes usually incorporate some use of the environment existing at the class location as well as our mobile obstacles. Outdoor classes during any particular week follow the same rotation as the indoor Foundations classes for that week.
Do you offer private lessons?
Yes, we do. We provide private instruction both for individuals and for small groups. You can sign up for private instruction here, and then call us to schedule the day and time for your private lesson or private class.
Can I pay cash or do you require a debit card or credit card?
We definitely accept cash. If it’s your first time, just sign up for a spectator pass and then reserve your spot in the class you want to take. Send us an email at email@example.com and we’ll get the rest taken care of when you get here. Once you purchase your membership, you’ll be able to log in and reserve future classes.
Do I need to be in good shape? What if I have an injury?
No matter what your physical condition, we can help you become better able to move efficiently within and through any environment. If you have a physical limitation that prevents you from moving in certain ways, we’ll help you learn to improve your body and adapt your movements to those that are right for you.
How do I know which coach is teaching a class?
On the Classes Calendar, click on the particular class you’re interested in to show the name of the coach who is scheduled to teach the class. Sometimes, of course, due to last-minute changes, the class actually may be taught by a different coach.
If I miss a class, do I get to make it up the following week?
No. If you have a monthly membership and don’t attend the full number of classes you’re entitled to during a particular week, you are not allowed to make up the missed class or classes later in the period covered by your membership. Our monthly memberships are for a specified number of classes per week, not a certain number of classes for the monthly period.
What if I can’t make it one week or I’m out of town a lot?
If you have a monthly membership and find that you’ll be unable to come for a week or more, just ask us to put your membership “on hold” for that period of time (the minimum period for a hold is one week). Send us an email at firstname.lastname@example.org to advise that you need us to create the hold. The effect of a hold is to extend the ending date of your membership. To illustrate, assume that your monthly membership began on June 15, and you asked us to put your membership on hold for the week of July 1 through July 7. Then your membership would come up for renewal on July 22, rather than on July 15.
If your schedule gets truly unpredictable because of frequent business travel or any other reason, you might want to switch from a monthly membership to a punchcard, which will give you complete flexibility to come when your schedule allows.
Is a water fountain available?
No, but we do have tap water and cups, and a fridge in which you can keep your water cold. We also have a vending machine that dispenses bottled water.